COMPLAINT PROCEDURE FOR DEFECTIVELY DELIVERED PRODUCTS

Complaint procedure for defectively delivered products

You have the right to replace defective products if it is evident that the product has an error that did not occur due to a defective way of use, but that an error occurred in the production process or during packaging. The buyer is obliged to report a complaint within 7 working days from the moment of receipt of the shipment.

The return of the product in that case is done at our expense, and the application goes in three simple steps:

1. Send us an electronic message (email) to contact@natalijacollection.mk. The message must include:

- name and surname

– email address

– invoice number that you received with the delivery of the product

– a message in which you will describe the reason for the complaint.

2. Pack the items intended for return in the original packaging and be sure to attach the invoice or cash receipt, and on the envelope write "complaint" and the number of the document that was delivered to you with the shipment. Please do not forget to attach the original document (invoice) because without it, we are unfortunately unable to replace the order.

3. At the moment when the delivery person delivers the correct product to you, he will take over from you the product that you are returning, that is, advertising. The supplier may not take delivery of the product if it is not packed in the original packaging. So please stick to point number 2.

We ship damaged or wrongly delivered items immediately after receiving your complaint.

Refund statement in case of payment by payment card

In the event that the item you are advertising cannot be replaced with the same, adequate sample, DPTU Natalia Collection undertakes to refund your funds.

In case of refund of the funds paid by the buyer through a payment card, in part or in full, DPTU Natalia Collection undertakes to return the funds exclusively through VISA, EC/MC, MAESTRO and other payment methods, which means that the bank, after at the seller's request, the funds will be returned exclusively to the card user's account.

The buyer may not, under any circumstances, request a cash refund for a transaction made through a payment card.